top of page

REFUND AND WARRANTY POLICY – MUEBLES IMPERIALES

Distribuidora de Muebles Importados de Puerto Peñasco, S.A. de C.V.
Calle Ignacio Zaragoza #45, Col. El Puerto, Puerto Peñasco, Sonora, Mexico
Phone: (638) 116 1621
Last updated: October 31, 2025

1. Refunds and Exchanges

At Muebles Imperiales, all sales are final once confirmed.
Cancellations, returns, or refunds are not accepted due to change of mind, order errors, or customer preference.

Refunds or replacements will only be granted in cases of verified manufacturing defects and in accordance with the terms stated in this policy.

2. Store Warranty

All products include a store warranty valid for 1 month (30 calendar days) from the date of delivery.
During this period, customers may report visible or functional manufacturing defects that are not the result of misuse or incorrect installation.

3. Manufacturer or Company Warranty

In addition, all furniture is covered by a 1-year warranty directly with the manufacturer or distributing company, limited exclusively to manufacturing defects.
Evaluation, repair, or replacement will be subject to the policies of the respective supplier or brand.

4. Warranty Exclusions

The warranty does not apply in the following cases:

  • Damage caused by misuse, negligence, or improper handling.

  • Normal wear and tear from regular use.

  • Damage due to humidity, exposure to sunlight, extreme heat, or chemicals.

  • Items modified, repaired, or altered by unauthorized third parties.

  • Minor variations in color, texture, or finish that are natural to the materials.

5. Claim Procedure

To report a defect covered by warranty, the customer must:

  1. Notify the store within the applicable warranty period (1 month with the store or 1 year with the manufacturer).

  2. Provide the original proof of purchase.

  3. Submit photographic or video evidence of the defect or damage.

The Muebles Imperiales team will evaluate each case and, if approved, proceed with the repair, replacement, or partial refund as applicable.

6. Response Time

Once the claim is validated, Muebles Imperiales has up to 30 business days to process the corresponding repair, replacement, or coordination with the manufacturer.

7. Acceptance

By making a purchase from Muebles Imperiales, the customer acknowledges that they have read and accepted this Refund and Warranty Policy.

© 2025 Distribuidora de Muebles Importados de Puerto Peñasco, S.A. de C.V.
All rights reserved.

bottom of page